RETURNS | EXCHANGES | SHIPPING

RETURNS AND CANCELLATIONS

We want you to be completely satisfied with our jewelry purchase from Sringara. If you're not entirely happy with our item, please review our return policy.

  • Inform: You need to share the name and image of the product via email at support@sringara.co.in within 48 hours from the time you receive your product. We will then approve your return request and then the next step follows.

  • Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

  • Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.

Cancellation of your order:

  • Every order is generally fulfilled within 24 hours of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse. Prepaid orders cancelled before shipping will be refunded to customers in your original payment mode. 

REFUND POLICY  

    Mode of Refund

    • Refund will be issued as a credit in the form of your original payment method.

     

    Eligibility

    • Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹150 shipping cost, or you may collect them in-person from our warehouse. 
    • Items which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns. 
    • All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given. 

    Refund Time

    • For products received damaged, we will be happy to ship a replacement for the same product or issue you a refund for the amount paid for the product. 

    Damaged Product Received: 

    All our products go through a Quality Check and are packed with utmost care to ensure it reaches our customers in the most delightful condition. But in some rare cases, it may happen that due to rough handling of the package during transit by the courier partner, the product may not reach you in the condition you expected it to be. In such cases, below is what you need to do:

    1) Inform within 48 Hours: Create a video of unboxing your package, or click pictures of the product to that clearly shows the issues you are facing. Write an email within 48 hours of receiving the package to our returns support team at support@sringara.co.in and attach all the necessary proofs for faster resolution. Our team will respond to your mail within 48 hours. 

    2) Reverse Pickup (Only for orders delivered within India): Once your return is approved and our team verifies that your order is eligible for a return and replacement, we will arrange a reverse pickup for your product at no extra cost, and the same will be attempted within 24 hours after confirmation. We will request you to keep the products ready for pickup, failure to do so we lead to cancellation of pickup and you will have to ship the product back to us by bearing the shipping charges. 

    3) Resolution: Once the reverse pickup is successful, we will dispatch a replacement package for your damaged product depending upon the availability of the same or shall issue you a full refund the value of the product.